Frequently Asked Questions (FAQ)
What makes Travure unique?
Our products combine timeless design with practical functionality. Each item is crafted from high-quality materials, built to last, and designed to make your journey easier and more stylish.
Do you offer free shipping?
Yes, we currently offer free shipping on all orders. No minimum purchase required.
What payment methods do you accept?
We accept all major payment cards including Visa, Mastercard, American Express, and PayPal.
How long does it take to process my order?
Orders are typically processed within 24–48 hours after your order is received.
How long will delivery take?
Once processed, your order will typically arrive within 7–13 business days.
Can I track my order?
Absolutely. Once your order ships, you’ll receive a tracking number by email. You can monitor the status of your delivery at any time.
Can I return my order?
Yes, we offer a 30-day return policy. Items must be unused and in their original condition.
What if my item arrives damaged?
If your item arrives damaged, please contact us at info@travure.nz with your order number and a clear photo. We’ll work quickly to resolve the issue.
How do refunds work?
Refunds will be credited to your original payment method. For credit or debit card payments, refunds typically appear in your account within 7 business days.
How can I contact customer service?
You can reach us anytime at info@travure.nz. We aim to respond within 24 hours on business days.