Privacy Policy

Privacy Policy

This Privacy Policy describes how Travure (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from travure.nz (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce terms of service, and protect the Services and our users.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and Services. When we use the term "personal information", we mean information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

Information you directly submit to us through our Services may include:

• Contact details including name, address, phone number, and email
• Order information including billing/shipping address, payment confirmation
• Account information such as username, password, and security questions
• Customer support information including messages sent to us via the Services

Some features may require you to provide certain information. Declining to provide this may limit access to those features.

Information We Collect About Your Usage

We may automatically collect data about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. This may include device type, browser, IP address, network connection, and how you use our Site.

Information We Obtain from Third Parties

We may receive information about you from third parties including:

• Vendors and providers such as Shopify
• Payment processors for order fulfillment and verification
• Marketing and analytics tools via pixels, SDKs, and cookies

Any data obtained from third parties will be treated according to this Privacy Policy. See also: Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services: To process orders, maintain accounts, manage returns/exchanges, and deliver related functionalities.

Marketing and Advertising: To send promotions, personalize ads, and tailor your shopping experience. EEA basis: Legitimate interest (Art. 6 (1)(f) GDPR).

Security and Fraud Prevention: To detect fraud, secure accounts, and prevent malicious activity. EEA basis: Legitimate interest (Art. 6 (1)(f) GDPR).

Communication and Improvement: To provide support and enhance services. EEA basis: Legitimate interest (Art. 6 (1)(f) GDPR).

Cookies

We use cookies to run and improve the Site. Learn more at https://www.shopify.com/legal/cookies.

You may control cookies in your browser settings. Blocking cookies may impact the functionality of our Services.

How We Disclose Personal Information

We may disclose your personal information to:

• Service providers (e.g., payment processors, IT support, shipping partners)
• Marketing/business partners (under their own privacy policies)
• Affiliates, in the context of running our business
• Legal authorities, in case of business transactions, legal claims, or enforcement

Categories of Personal Information Disclosed:

• Identifiers (e.g., name, account info)
• Commercial info (e.g., purchases, support inquiries)
• Internet activity (e.g., browsing or usage data)
• Geolocation data (via IP address or technical data)

We do not use or disclose sensitive personal information without consent or for inferring characteristics.

Third Party Websites and Links

Our Site may include links to third-party sites. We are not responsible for the privacy or accuracy of external sites. Review their policies separately.

Children's Data

We do not knowingly collect personal data from children. If a child has provided us information, guardians may contact us to request deletion.

We do not sell or share personal information of users under age 16.

Security and Retention of Your Information

We implement security measures, but no system is perfectly secure. Avoid sending sensitive data through insecure channels.

Retention depends on account needs, legal obligations, and dispute resolution.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your data
• Request deletion or correction
• Request portability
• Opt out of targeted advertising or sale/sharing
• Restrict processing or withdraw consent
• Appeal a declined request
• Manage communication preferences

Contact us to exercise your rights. We may verify your identity before responding.

Complaints

If you have complaints, please contact us first. You may also contact your data protection authority if dissatisfied with our response.

For EEA: Supervisory Authorities

International Users

We may transfer your data internationally. If transferring from the EU/UK, we use legal mechanisms like Standard Contractual Clauses.

Contact

For questions or to exercise your rights, email: info@travure.nz

Unless otherwise stated, we are the data controller of your personal information.